Refund Policy

Automatic refunds for unused items

The current store provides a self-service refund for an eligible, fully paid order item within 14 calendar days of verified payment. The item must not already be refunded or have a refund pending, its content must not have a qualifying delivery recorded, and its value must not have funded a later active upgrade.

Open Orders, select the order, and use Request full refund where available. The server checks eligibility again when you submit. This refunds the paid order item as a whole, not selected files from inside that item.

What counts as a download

For the automatic unused-item rule, a qualifying delivery begins when customer content bytes from an archive containing that item are transferred. A partial transfer can therefore count even if you do not finish saving the file. Browsing public previews is not a download of purchased content.

This technical delivery record is not, by itself, consent to waive a statutory right of withdrawal. Legal rights may remain after downloading.

While a refund is processed

Access to the affected item is paused while an automatic refund is pending. If the payment provider confirms success, access and any affected unused upgrade credit are adjusted. If processing fails, the previous access is restored. Your original order and refund history are retained.

The order remains recorded in USD. Where Monobank processed the original payment in UAH, the refund is based on that original confirmed payment, not a new exchange rate. Your bank controls when and in which account currency the credit appears. No bank processing time or exchange-rate outcome is guaranteed here.

Problems and statutory rights

If content is missing, faulty, inaccessible or materially different from its description, contact support with your order reference, product version and a description of the problem. Do not send passwords, full card numbers or security codes.

The automatic 14-day, no-delivery rule is a store process, not a limit on mandatory consumer remedies. An unavailable refund button, downloaded file or used upgrade credit does not rule out a claim under applicable law. Such requests need separate assessment; you do not have to describe a fault when exercising a legal right that permits withdrawal without a reason.

To raise a request that is not available through Orders, use our Contact form. Include your order reference and the remedy you are requesting.

Earlier acceptance

The original registration notice remains available. Changes to this page do not alter the terms recorded for an earlier purchase or reduce mandatory legal rights.